Shipping Policy

Shipment Visibility

For customer reference, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.

Address, Cancellation, and Tax

To keep delivery expectations clear, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. For consistent shipment handling, Taxes are collected as required by applicable law.

U.S.-Only Delivery

Within the customer-care standard, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.

From Order Review to Carrier Transit

For U.S. order fulfillment, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.

Merchant and Customer Care Information

As part of our U.S. delivery service, Store name: thehydrojug

To explain the shipping process, Contact email: Support@thehydrooew.shop

For order and tracking support, Phone: (703) 305-1280

Under this Shipping Policy, Physical and return address: 191 Westover Ave, Norfolk, VA 23507, US

To clarify the delivery standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).